Replacement Parts

Looking for a replacement part due to normal wear and tear, accidental damage, or a lost component? Shop available replacement parts here: https://www.brumate.com/collections/drinkware-replacement-parts

Whenever possible, BrüMate makes individual replacement parts available to help extend the life of our products and reduce unnecessary waste. Replacing a single component instead of an entire product helps keep more products in use and out of landfills.

Drinkware Warranty

BrüMate drinkware products are covered by a limited lifetime warranty against manufacturer defects. Cosmetic defects must be reported within 60 days of purchase.

If a covered issue occurs, BrüMate may repair or replace the affected part or product with a comparable part or product at our discretion. Warranty claims do not qualify for refunds. Lifetime warranty coverage includes a maximum of one replacement for each specific accessory or part per item (such as a lid, handle, or straw).

Limited-edition colors, prints, accessories, or replacement parts may no longer be available. We will make reasonable efforts to provide an identical replacement when possible, but availability cannot be guaranteed. If an identical replacement is unavailable, BrüMate may provide a comparable replacement part, product, color, or model at its discretion.

Replacement products or components may reflect product, material, or design updates made after the original product was purchased.

This warranty does not cover normal wear and tear, cosmetic damage reported more than 60 days after purchase, scratches, accidental or physical damage, punctures, drops, misuse, improper care, lost parts or accessories, damaged packaging where the product itself is not damaged, or damage caused by unauthorized modifications, repairs, or third-party replacement parts.

Cooler Warranty

BrüMate coolers are covered by a 5-year limited warranty against manufacturer defects and defects affecting covered cooler components.

Whenever possible, BrüMate will repair or replace the affected component rather than replace the entire cooler. Making individual replacement parts available helps extend the usable life of our coolers, reduce unnecessary material waste, and keep more products in use for longer.

Depending on the issue, BrüMate may repair the cooler, provide a replacement component, or replace the cooler with a comparable product at our discretion. Warranty claims do not qualify for refunds.

Limited-edition colors, prints, components, and discontinued cooler models may no longer be available. We will make reasonable efforts to provide an identical replacement when possible, but availability cannot be guaranteed. If an identical replacement is unavailable, BrüMate may provide a comparable replacement part, product, color, or model at its discretion.

Replacement products or components may reflect product, material, or design updates made after the original product was purchased.

The cooler warranty does not cover normal wear and tear, cosmetic damage, scratches, accidental or physical damage, punctures, drops, misuse, improper care, lost parts or accessories, or damage caused by unauthorized modifications, repairs, third-party replacement parts, or use outside the product's intended purpose.

Warranty Eligibility

To qualify for warranty coverage:

  • The product must have been purchased directly from BrüMate or an authorized BrüMate retailer.

  • The product must have been used as intended and in accordance with applicable product use and care instructions.

  • Proof of purchase must be provided when requested.

  • The product or affected component must be returned to BrüMate for inspection when requested.

Products purchased through unauthorized resellers are not covered under the BrüMate warranty.

Product Returns and Inspection

In some cases, BrüMate may require the affected product or component to be returned for inspection before a warranty claim can be approved.

If a return is required, the product must be packaged appropriately to prevent additional damage during shipping. BrüMate will provide a prepaid return label when applicable.

How to File a Warranty Claim

Before returning any product, contact us at sales@brumate.com and provide the following information:

  • First and last name

  • Email address

  • Phone number

  • Product associated with the claim

  • Reason for the warranty claim

  • Date of purchase

  • Proof of purchase

  • Photo of the warranty issue

  • Shipping address for any approved replacement product or component

Once your claim has been reviewed, we will reach out with a resolution or any additional information needed within 7 business days.

Warranty Terms; Right to Modify

By purchasing or using any product, you acknowledge and agree that the terms, scope, duration, eligibility requirements, and conditions of any product warranty are subject to change at any time, in BrüMate's sole discretion, to the extent permitted by applicable law.

Any modifications to the warranty will apply prospectively from the effective date of the revised warranty terms and will be published on BrüMate's website or otherwise made available to customers. Continued use of a product or submission of a warranty claim after the effective date of any revised warranty constitutes acceptance of the then-current warranty terms.

Nothing in this provision is intended to limit or waive any rights that cannot be excluded or modified under applicable law. Where required by law, warranty changes will not adversely affect warranty rights that have already vested prior to the effective date of such changes.